Letter as part of an internet petition resulting from an extremely delayed response to power outage of one million homes in New England of a utility company that clearly does not operate to provide quality and caring service to its customers who, by the way, have no choice but this one electric and gas company.
Dear Representative, I believe the consumer, at the very least, deserves a choice. There is no competition and therefore no incentive for Unitil to work for customer satisfaction (never mind comfort or supplying for basic needs.) The bill is completely unreadable, cost is sky high and, clearly, service is poor, at best. The organization and its owners must operate out of the goodness of their hearts and by the evidence referenced above, there is none. No goodness, no care, no conscience.
Yours in Empathy Today
Tuesday, December 30, 2008
Subscribe to:
Posts (Atom)
Posts
